Sales and Return Policy
Price Matching Policy
- Rock and Snow will match any advertized sale price from any other authorized retailer or e-tailer within the continental U.S.! Just give us a call or email us and we'll make it happen.
- Must be for the exact same item and currently available and in stock.
- If you find a better price on a product you purchased from Rock and Snow within a week, let us know!
- If the other authorized retailer or e-tailer has the identical item(s) in stock for immediate delivery, we'll credit you the difference.
- We offer quantity discounts on several of the items we sell, e.g. ice tools, cams, quickdraws, etc. These discounts may not be combined with any other discounts, e.g. a store-wide sale.
- We ship via UPS and USPS.
- We make every possible effort to ship your order the day we receive it or on the next available shipping day if you place your order over the weekend. If an item is unavailable, we will notify you by email and/or phone within 24 hours.
- Rock and Snow does not ship outside the United States.
- The billing address of the cardholder must be included even if you would like the items shipped to another address.
- We reserve the right to cancel orders without giving reason.
- We offer free shipping on orders over $50.00. The shipping method will depend on the items ordered, but will be UPS Ground, USPS Priority Mail, USPS First Class Mail, or USPS Media Mail.
Full purchase price refund or exchange:
Store credit or exchange only (NO REFUNDS):
No refunds and No exchanges
Please use our return form to expedite returns.